1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

For customized or personalized items, processing may take 3–7 business days.

2. Shipping Methods & Delivery Time

Shipping MethodEstimated Delivery TimeStandard Shipping7–20 business daysExpress Shipping3–7 business days (additional cost)International Shipping10–30 business days

Please note: Delivery times are estimates and begin after the order has been shipped (processing time is not included).

3. Shipping Charges

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  Standard shipping may be free depending on minimum order requirements.
  
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  Express shipping includes additional charges.
  
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  International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
  

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear in the system.

5. Delays

Delivery delays may occur due to:

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  High order volume
  
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  Customs processing
  
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  Courier issues
  
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  Weather conditions
  

We are not responsible for delays caused by shipping carriers or customs.

6. Lost or Stolen Packages

If your tracking information shows that your package was delivered but you did not receive it:

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  Please contact the shipping carrier first.
  
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  If the issue remains unresolved, contact our customer support team for assistance.
  

We are not responsible for packages lost due to incorrect shipping information provided by the customer.

7. Incorrect Address

If an incorrect shipping address is provided, we are not responsible for lost packages. Please ensure your address details are accurate before placing an order.

8. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page.